Shipping Policy

Thank you for shopping with Zeriva™. Please read our shipping policy carefully before placing an order.

Processing Times

Orders are typically processed within 1–3 business days after payment has been confirmed.

During periods of high demand, processing times may be slightly extended.

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Shipping Times

Estimated shipping times for all orders are approximately 5–8 business days.

Please note that shipping timeframes are estimates only and are not guaranteed. Delays may occasionally occur due to factors outside of our control, including:

• Courier delays

• Customs processing

• Weather disruptions

• High shipping volumes

• Carrier network issues

We appreciate your patience and understanding should unexpected delays occur.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take several days to appear after shipment confirmation.

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Incorrect Shipping Information

Customers are responsible for ensuring shipping details are entered correctly at checkout.

Zeriva™ is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

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Lost or Stolen Packages

Zeriva™ is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you believe there has been an issue with delivery, please contact the shipping carrier directly or reach out to our support team for assistance.

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Customs & Duties

International customers may be responsible for customs fees, duties, or import taxes depending on local regulations.

These charges are not included in the product or shipping price.

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Contact Us

For shipping enquiries or support, please contact:

zerivaskincare@gmail.com