Refund Policy

At Zeriva™, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Returns & Refunds

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used products.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we’ll be happy to help resolve the issue.

To request assistance, please include:

• Your order number

• A description of the issue

• Clear photos or videos of the product

Lost or Delayed Orders

Shipping times may vary depending on your location and courier delays. If your order appears delayed, please contact us and we’ll investigate the shipment for you.

Orders marked as delivered by the shipping carrier are considered successfully delivered. However, if you believe there has been an issue with delivery, please contact our support team.

Change Of Mind

We do not offer refunds for change of mind purchases once an order has been processed or shipped.

Damaged Items

If your item arrives damaged or faulty, please contact us within 14 days of receiving your order. Once reviewed, we may offer:

• A replacement

• Store credit

• A refund where applicable

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once shipped, cancellations are no longer possible.

Contact Us

For any refund or support enquiries, please contact our support team at:

zerivaskincare@gmail.com

We aim to respond to all enquiries as quickly as possible.